Repair & Maintenance

PLEASE NOTE: so that we can serve you best, please give us a call to schedule a time for your machine assessment, quick-fix or repair. From the scheduled drop off time, we will be able to let you know the turnaround time from that point.

We offer an in-house machine repair service with qualified and experienced machine technicians, who are very particular about their work. When your machine is in need of service, bring it in for a free assessment. Let our technicians help you make the best decision to preserve your machine’s performance. Our technicians typically provide an accurate estimate during an assessment.

Formal machine estimates will need to be left for a more integral look to investigate to see if it is cost efficient to restore the machine. These estimates are usually only required for more serious examination such as dropped machines or insurance quotes for fire victims, etc

An average full tune-up for a sewing machine takes about two hours (or two to three hours for a sewing/embroidery combination machine). Our technicians stand by the quality of the work that goes into our machine repairs.

When you bring your machine in for a full tune up, we warranty our work for one full year from the service completion date. However, if you just want a quick fix for a specific problem, our warranty covers the work performed.

Service Rates

• Full Service: $75.00 per hour for domestic machines
• Multi Needle Embroidery Machines: $130 per hour
• Multi Needle embroidery Machines Purchased from That Sewing Place: $90 Per Hour
• Formal machine estimate: $45.00
• Minimum bench charge: $25.00
• Quick Fix: $25 per 15 minutes
• Virtual assistance $20 per 15 minutes